Get Framed

How To Buy Online

1.  Obtain your eyeglasses prescription

You will first need to have your eyes tested by an optometrist to get your prescription. This is a free service using your Medicare card or private health cover, and takes only 15 minutes. This test is free through Medicare once every two years. The optometrist must, by law, provide you with a clear, readable copy of your prescription. Please ask them to provide you with your PD as well. Just Like going to a Doctor, it is normal practice to get your prescription filled somewhere other than the place you had your test.

If you already have a prescription please make sure that it is not overdue. You can only use the same prescription for the period of two years.

2.  Choose your glasses

Once you have selected a piar of frames from our product range which you like, you should check the measurements so the glasses will fit you. You can either compare the dimesions to your face, or to a previous pair of glasses.

You should then fill in the other frame and lens options, followed by your prescription. There are certain error checking functions in place, but you should double check all details before continuing. All form fields have a question mark on the right hand side, by clicking on it you can get a detailed information about particullar field and what to include in it.

When you have completed the order form, add the glasses to your cart and then continue to the checkout.

3. Payment and Shipping

To make an online eyeglasses purchase you will need the following:

• Your recent eyeglasses prescription with Pupillary Distance measurements. Without this, we cannot make your prescription lenses. Your contact lens prescription will not do. If you cannot obtain your PD measurement, please see our Prescription Guide for help.
• Your eyeglasses frame measurements, or an old pair of eyeglasses and a ruler to measure with.
• Your credit card or PayPal details.
• Your shipping address and billing address details.

A step-by-step guide

1. Browse the website to find your favorite glasses.
2. Use our EyeTry feature to virtually try-on your desired frames.
3. When you’ve found your perfect frames, click the orange ‘Select Lens’ button on the right-hand side of the product page to start personalizing your eyeglasses.
4. Enter your prescription details.
5. Specify your desired lens type.
6. Specify whether you want sunglasses tint and eye & lens protection.
7. Take note of the purchase total.
8. Read the ‘Terms & Conditions’ of purchase and then tick the box.
9. Click the ‘Save prescription’ box if you would like to keep the prescription for future purchases, and enter a name for it.
10. Click the orange ‘Checkout now’ button.
11. Enter your shipping address and select your desired shipping method.
12. Enter any gift voucher or coupon information you may have.
13. Select your payment method and enter your details.
14. Enter your desired billing address.
15. Enter any additional comments or information about your order, then click ‘continue’ to confirm.
16. View your confirmation and double-check all details to ensure that they are correct.
17. Confirm this order once again and you will be directed to the ‘finished’ page.

Post-purchase info

• You can monitor the progress of your order by logging on to your online account to view its status. You may also contact our Customer Service via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call our toll-free number at 1-866-439-6628.
• If your prescription information was provided completely and accurately, you can expect to receive your new glasses within 14 business days (but usually it takes much less).
• If you entered your prescription details incorrectly, make sure you write down the order number and contact us within the hour of placing the order.
• If your frames happen to require an adjustment after you receive them, we suggest that you visit your local optical center. Most places will be happy to assist you free of charge.
• If you are unhappy with your frames and wish to return them, you must advise our customer service representatives within 7 days of receiving your eyeglasses. For more extensive details of the policy, please refer to our Shipping and Returns page. Designer frames (brand names) and Sports frames are NOT included in the Return and Refund Policy.

Handy things to keep in mind

• Ensure that you not only have a correct, up-to-date prescription, but also that you input every detail correctly. A wrong decimal point or + or – symbol can make a huge difference to the accuracy of your lenses.
• If you want to see which frame types suit you in ‘real life’, you can always wander into your local optical store and try-on some frames without the intention of buying anything. They can’t force you to make a purchase. Plus, think of this as a way of regaining some of the money you ‘lost’ from buying expensive glasses from optical stores in the past.
• If you are still worried about your eyeglasses not suiting you, the best thing to do is research. The internet provides endless information about types of frames and what shapes, designs and colors suit certain people. It’s very likely that the more research you do prior to making your purchase, the happier you’ll be with the end result.